Support & Contact

We're here to help! Get in touch with us for any questions, issues, or feedback.

Contact Information

Support Hours

Our support team is available to assist you:

  • Monday - Friday: 9:00 AM - 6:00 PM GMT
  • Saturday: 10:00 AM - 4:00 PM GMT
  • Sunday: Closed

We aim to respond to all inquiries within 24-48 hours during business days.

Frequently Asked Questions

How do I send a gift?

Browse our gift collection, select a gift, add a personalized message, and choose your recipient. The gift voucher will be delivered instantly!

How do I redeem a gift voucher?

When you receive a gift, you'll see it in your gift inbox. Simply tap on the gift to view the voucher details and redemption instructions.

Can I get a refund?

Refund policies vary by vendor. Please contact us with your order details, and we'll assist you with the refund process.

How do I delete my account?

You can delete your account at any time through the app settings. For more information, visit our Delete Account page.

Report an Issue

If you're experiencing technical issues or bugs, please contact us with the following information:

  • Device model and operating system version
  • App version (found in Settings)
  • Steps to reproduce the issue
  • Screenshots or error messages (if applicable)

This information helps us resolve issues faster. Send details to info@renobytes.com

Share Your Feedback

We love hearing from our users! Your feedback helps us improve FlexyGift. Whether you have suggestions, feature requests, or just want to share your experience, we'd love to hear from you.

Contact us at info@renobytes.com or call us at +233 534 248 397