1. Introduction
FlexyGift ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name and phone number (required for account registration)
- Email address (optional)
- Profile picture
- Birthday information (if you choose to share it)
- Contact information from your device (with your permission)
2.2 Content You Create
We collect content you create and share through the App, including:
- Messages, photos, videos, and audio recordings
- Gift selections and personalization
- Recipient information
2.3 Usage Information
We automatically collect certain information about your device and how you interact with the App, including:
- Device information (model, operating system, unique identifiers)
- App usage data and features accessed
- Payment transaction information
- Log data (IP address, access times, error logs)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send gift vouchers
- Deliver messages and content to intended recipients
- Send you notifications about gifts, messages, and reminders
- Facilitate communication between users
- Detect and prevent fraud and abuse
- Comply with legal obligations
- Personalize your experience
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Recipients: When you send a gift or message, we share the necessary information (your name, message content, gift details) with the recipient
- With Vendors: We share gift order information with vendors to facilitate redemption
- With Service Providers: We may share information with third-party service providers who help us operate the App (payment processors, cloud storage, analytics)
- For Legal Reasons: We may disclose information if required by law or to protect our rights and safety
- With Your Consent: We may share information with your explicit consent
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Data is encrypted in transit and at rest
- Access to personal information is restricted to authorized personnel
- We use secure cloud storage services (AWS S3) for media files
- Payment information is processed through secure payment gateways
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Update or correct your personal information through the App settings
- Deletion: Request deletion of your account and personal information (subject to legal retention requirements)
- Opt-out: Unsubscribe from non-essential notifications
- Contact Sync: Control whether the App accesses your device contacts
7. Contact Information
We only access your device contacts with your explicit permission. Contact information is used solely to:
- Identify which of your contacts are App users
- Facilitate sending gifts and messages
- Display contact names in your messages and gift history
Contact information is stored locally on your device and synced to our servers only with your consent. You can revoke contact access at any time through your device settings.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will:
- Delete your personal information within 90 days (grace period for account recovery)
- Retain transaction records as required by law
- Remove your content from active systems
9. Children's Privacy
The App is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last updated" date. Your continued use of the App after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the App's contact feature or at the contact information provided in the App.